Spécifications :

• Utilisation : Décoration d'intérieur
• Numéro de modèle : Bougeoir
• Fonction : Pour bougie carrée assortie
• Type : Bougeoir
• Bougie assortie : Bougie cylindrique/bougie sphérique
• Style : Classique
• Matériau : Bois
• Livraison : 15 à 30 jours au Canada
• Frais d'expédition : Gratuit partout au Canada

Returns, Refunds & Payment Disputes

Effective October 30, 2026

We want you to feel confident ordering from Hyggeh. Please review this policy before purchasing, especially for furniture that is made to order, customized, or specially sourced for you.

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer-protection law.

30-Day Returns for Eligible Standard Items

Eligible standard, non-custom items may be requested for return within 30 days of delivery.

To qualify, the item must be unused, unassembled where applicable, undamaged, and returned in its original condition and original packaging. A return must be authorized by Hyggeh before it is sent back.

A change of mind, preference, colour or size preference, or deciding that an item does not suit your room is not considered a product defect. For an otherwise eligible standard item, these concerns must be handled through our return process rather than through a payment dispute.

Made-to-Order, Custom & Special-Order Items

Items that are made to order, customized, personalized, produced in a customer-selected configuration, or specially sourced for an order are final sale for change-of-mind or preference-based returns, except where required by law.

This does not affect a customer's rights if an item arrives damaged, defective, materially different from the item ordered, or materially not as described.

Damaged, Defective, Incorrect or Materially Not-as-Described Items

If an item arrives damaged, defective, incorrect, or materially not as described, please contact info@hyggeh.com as soon as reasonably possible after delivery.

For visible transit damage, we ask that you contact us within 48 hours where reasonably possible so that we can promptly document the condition and pursue a carrier claim.

Please keep the item and all original packaging while the claim is reviewed.

We may request clear photographs or video of the item, packaging, shipping label, damage, or other relevant details.

Depending on the circumstances, the appropriate remedy may include replacement parts, repair, replacement, return, partial refund, or refund, subject to applicable law.

Delivery Confirmation & Missing-After-Delivery Claims

Customers are responsible for providing a complete and accurate delivery address and contact information at checkout. Once an order has shipped, address changes may not be possible.

For orders shown by the carrier as delivered to the shipping address provided with the order, carrier tracking, delivery scans, photographs, signatures, delivery records, or other carrier documentation may be used as evidence of delivery.

If tracking shows delivered but you cannot locate the shipment, please contact us promptly so we can assist with a carrier investigation.

A delivery scan does not prevent us from investigating a genuine misdelivery or other delivery issue.

Refused, Missed or Undeliverable Deliveries

If a non-defective order is refused, repeatedly unavailable for scheduled delivery, or returned because the customer supplied an incomplete or incorrect address, the customer may be responsible for actual outbound shipping, return shipping, storage, redelivery, or other carrier charges, to the extent permitted by law.

Any approved refund may be reduced by such actual costs where legally permitted.

Return Shipping

For approved change-of-mind returns of eligible standard items, the customer is responsible for return shipping unless otherwise agreed in writing.

Original shipping charges are non-refundable except when the return results from our error, a qualifying product issue, or where required by law.

Do not return an item to the manufacturer or send an unauthorized return. We will provide return instructions after a return request is approved.

For higher-value returns, we strongly recommend trackable shipping and adequate shipping insurance.

Refunds

Once an authorized return is received and inspected, we will notify you of the outcome.

If approved, the refund will be issued to the original payment method. Processing and posting times can vary by payment provider or financial institution.

Items returned damaged, used, incomplete, improperly packaged, or missing parts for reasons not caused by Hyggeh or the carrier may be ineligible for a full refund or may be subject to a reasonable deduction reflecting the loss in value, where permitted by law.

Payment Disputes & Chargebacks

If you have a problem with an order, please contact info@hyggeh.com before initiating a payment dispute whenever possible.

This gives us an opportunity to investigate and resolve the concern through the appropriate return, replacement, repair, delivery-claim, or refund process.

This request does not limit any right you may have under applicable law or your cardholder agreement.

A payment dispute is separate from our return process and does not automatically establish that an order was unauthorized, undelivered, defective, or eligible for refund.

If a chargeback or payment dispute is opened, Hyggeh may contest it when appropriate and may provide the payment processor, card network, issuing bank, or other relevant party with records related to the transaction.

These records may include:

• Order confirmation and transaction information

• Product listing, photographs and specifications shown at the time of purchase

• Applicable store policies

• Payment and fraud-verification information

• Shipping address provided by the customer

• Carrier tracking and delivery confirmation

• Delivery photographs, scans or signatures

• Carrier records

• Customer emails, messages and other communications

• Return or refund activity

• Pre-shipment photographs or quality-control documentation

• Other documentation relevant to the transaction or dispute

If the evidence shows that the customer authorized the transaction, the item was delivered as ordered, and no refund is due under the applicable policy or law, Hyggeh may submit that evidence in response to the dispute.

Hyggeh also reserves the right, where lawful, to decline future orders associated with confirmed fraudulent activity or repeated abusive payment disputes.

Cancellations

Because many Hyggeh products enter production or sourcing shortly after an order is confirmed, cancellation requests are not guaranteed.

If production, customization, sourcing, or shipment has begun, an order may no longer be cancellable.

Any cancellation rights required by applicable law remain unaffected.

Contact

For returns, delivery issues, product concerns, or refund questions, contact info@hyggeh.com and include your order number and a description of the issue.